Return Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.

We also do not accept products that are intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

Gift cards
Downloadable software products
Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)

Only partial refunds are granted in certain situations:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you’ve done all of this and still haven’t received your refund, please contact us at contact@veeluma.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at contact@veeluma.com and send your item to:

60 rue François 1er, Paris, 75008, France.